Client Conduct Agreement

To Our Clients,

Thank you for making an appointment at Integrity Veterinary Center! We are excited to partner with you to help your pet to be as healthy, comfortable, and happy as possible.

We are committed to practicing the highest standard of medicine, collaborating with our patients’ entire health care team, and prioritizing patient comfort. The central question we consider with every decision is: What is best for our patients?

We treat our clients and our patients with kindness, and respect. We will listen to your concerns, and answer your questions to the best of our knowledge. We will also create an estimate for recommended diagnostics and treatments prior to performing them. You will receive an updated estimate when diagnostics provide additional information that impacts our treatment plan.

In order to streamline your visit and to help us maintain a welcoming and safe environment for everyone, we ask that you read and sign the following conduct agreement before the start of your appointment:

• I agree to treat the staff and other clients of Integrity Veterinary Center with respect during and after my visit. I understand that behaviors such as verbal abuse, profanity, threats, verbal or physical intimidation tactics, discriminatory language or conduct, or harassment will result in termination of our services and immediate referral for care elsewhere.
• I agree to disclose pertinent and accurate information about my pet’s temperament and health history at or prior to the time of my appointment.
• If my pet receives anti-anxiety medications or light oral sedative medications for veterinary visits, I will give those medications to my pet as prescribed. I understand that if I elect not to give those medications, my pet’s appointment will be rescheduled.
• I understand that Integrity Veterinary Center requires a deposit equal to the cost of the exam fee in order to book an appointment. This deposit is required at the time of appointment booking. I understand the deposit is non-refundable if I no-show for my appointment, or if I cancel my appointment within 24 hours of the appointment time. Any deposits from no-show appointments are added to our patient assistance fund (Andrew’s Fund).
• At the time of my appointment, I understand that an estimate will be prepared for the cost of any recommended diagnostics and treatments. I understand that I am responsible for paying my bill in full at the time of my appointment.
• If I cannot be available by phone at the time of my pet’s appointment, I agree to designate another person (friend or family member) who is authorized to make medical decisions for my pet. I understand that any estimates or costs approved by my designee on my behalf are my responsibility to pay.
• If there are multiple family members in my household, I will designate one person to be the primary contact and medical decision-maker for our pet. This person will be responsible for speaking with our pet’s medical team, and relaying the medical information to the other members of the household.
• I agree to refrain from consuming alcohol or recreational drugs during or right before my visit.
• If I have a concern with my visit, I agree to contact Integrity Veterinary Center at 413-614-0039 or feedback@integrityvetcenter.com to discuss my concern. I understand that inflammatory online statements and reviews directly contribute to worsening mental health within the veterinary profession, and have at times incited physical violence against veterinary personnel.
• I understand that if I post an inflammatory online statement or review about Integrity Veterinary Center or its staff that I will no longer receive veterinary services from Integrity Veterinary Center, and that my primary care veterinarian will be notified of the review.
• I understand that at Integrity Veterinary Center masks are optional while in the building.